Throughout time in the world of business there have been many ups and downs. Mistakes will be made no matter how silly the mistakes may seem. We as a people always root for the comeback story. In order to have a comeback you have to put people in the right place. With the recent trouble with the pizza brand Papa John’s, their new CEO Steve Ritchie is the man to lead the comeback.
According to Yahoo Finance, Steve Ritchie first act is to project himself as a compassionate person and leader of not just a company but of people. His letter of apology written to the public as well as consumers of Papa John’s Pizza showed just that. It is important to note his responsibility for the direction he is trying to turn the company into. Steve has not projected the stake of the shareholders but more of the community workers and over 100,000 employees that make up the brand. This gives a different look of a company not being about the corporate bottom line as much as building trust with the people. Recreating the name of the brand will bring things back in time. Read this article from Courier Journal.
Steve Ritchie Papa Johns has outlined a plan the company is going to implement to bring the proper changes. This plan he is spearheading, taking on the internal changes to insure no issue in the past come up again. Having the courage to take on the insensitive undertones that has cast a dark cloud on the company, Steve is offering a peak at blue skies as his letter seemed respectful and to the point. Bringing in auditors for personal evaluations, talking with community store owners and workers, and offering transparent accountability will hopefully spark interest in the franchise.
Owning up to the problems and offering a solution shows great substance in Steve’s character. With him taking these steps the future of Papa John’s look as if it is heading in a positive direction. His first step of a sincere apology was a good start. Steve’s attention and compassion should help communities give the franchise another chance.